Collaboration advances Digital Metering Program

Itron is expanding its collaboration with Hunter Water to support the utility’s digital water journey as part of its Digital Metering Pilot Program.

Hunter Water aims to use data to improve water network management and reduce non-revenue water while enabling customers to better understand their usage and conserve water.

As part of the pilot program, Hunter Water is deploying a variety of meters including Itron Intelis wSource NB-IoT ultrasonic water meters that will be managed through Temetra, Itron’s cloud‑based, multi‑vendor, multi‑commodity meter data management solution, which is already in use by the utility.

The Digital Metering Pilot Program is focused on building a more data‑driven and resilient water network. With Itron’s technology, the utility aims to advance program objectives and detect leaks sooner, reduce water loss, improve operations and empower customers with better insight into their water use.

The pilot program will include 2000 Itron Intelis wSource NB-IoT ultrasonic water meters, which the utility will begin deploying in Q3 2026, helping Hunter Water to better understand how digital meters can support future water services.

The technology will provide near real-time visibility of customers’ water consumption, enabling faster leak detection and quicker response to reduce water loss.

“At Hunter Water, we are committed to embracing innovative solutions that support our community and help us reduce water losses across our network,” said Matt Hingston, Executive Manager, Customer Services. “Digital water meters provide more timely and detailed insight into water consumption, which helps us identify potential leaks sooner and respond more effectively. Just as importantly, this data helps Hunter Water to tailor our approach to directly engaging with customers about their water use and to encourage them to make more informed decisions about conservation.”

Justin Patrick, senior vice president of Device Solutions at Itron, said, “With decades of history working together, Itron and Hunter Water have delivered projects that reflect evolving operational goals and changing environmental conditions. As an existing Temetra customer for more than five years, deploying Itron digital water meters represents the next step in Hunter Water’s digital water journey. Temetra gives Hunter Water the flexibility to adopt and deploy new technologies at its own pace, supporting both current needs and future innovation. We look forward to continuing our work together and helping the utility achieve its long-term operational and water management goals.”

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