NiCE advances ESG leadership

NiCE has released its 2024 Governance (ESG) Report, highlighting the company’s continued progress in environmental stewardship, social impact and corporate responsibility across its global operations.

The report was developed in alignment with the Global Reporting Initiative (GRI) 2021 Standards.

“Our 2024 ESG achievements show how we are creating a NiCE world where technology enhances human potential, supports sustainable progress, and benefits communities,” said Scott Russell, CEO, NiCE. “By putting people first in everything we do, from improving experiences to empowering employees and reducing our environmental impact, we’re proving that AI can create meaningful, measurable change for both business and society.”

In 2024, NiCE achieved an 8-point increase in its EcoVadis rating, earning a Bronze Medal that recognises its continued progress in sustainability practices. The company also achieved an 11% reduction in Scope 1 and 2 (location-based) greenhouse gas intensity and began transitioning its Israeli data centre to the cloud, a key milestone in its decarbonisation and energy efficiency efforts.

The company reported 100% compliance in employee ethics training and, during 2025, strengthened board-level ESG oversight.

The 2024 Governance (ESG) Report underscores NiCE’s belief that technology and responsible business practices can together shape a more sustainable, inclusive and ethical future.

Image credit: iStock.com/MTStock Studio