NABERS launches new website

NSW Minister for the Environment Robyn Parker yesterday launched a new suite of websites for the NABERS program, including a refreshed public site, a secure members’ site and a new ratings platform, NABERS Rate.

Parker said the new websites are in response to industry feedback and the NSW Government’s commitment as National Administrators of NABERS to improve communication and provide a better experience for all NABERS customers and stakeholders.

“Industry has made it clear that NABERS ratings are now a key business tool for much of the national property industry,” Parker said.

“In fact, 66% of Australian office space has been rated with NABERS Energy and 72% of NSW office space.

“The new websites reinforce the NSW Government’s commitment to customer service and are designed to enable a more efficient and effective way of working.

“Extensive consultation identified a few key areas we could make easier to access and reduce inefficiencies in the system and this is what we then went about solving online.”

These included:

• Reducing the amount of duplication, paperwork and time required to process ratings
• Providing a more transparent and streamlined system where ratings can be lodged and tracked in real time
• Enhancing communication channels and sharing of information
• Enabling customers to be more actively involved and informed
• Offering more resources and technical advice

“For the first time, customers will be able to view and track their rating applications in real time, and view their rating history, on the new NABERS members’ website,” Parker said.

The new websites have been in pilot for one month to allow users to provide feedback and suggestions. The members’ site is now ready to be progressively rolled out to more assessors and their customers over the coming months.

NABERS is a national government rating system, managed by the NSW Office of Environment and Heritage, that measures the energy efficiency, water usage, waste management and indoor environment quality of a building or tenancy and its impact on the environment. It does this by using measured and verified performance information, such as bills, that is converted into a star rating scale from one to six stars.

Visit www.nabers.gov.au to see the new NABERS website.